JEDA / Services
Managed IT Services
Your entire IT function — supported, monitored and maintained by one team, for one predictable monthly fee.
Most businesses don't need an in-house IT department.
They need someone to answer the phone when something breaks, and to make sure it breaks less often in the first place.
JEDA's Managed IT Services give you a full IT department on subscription: a service desk your staff can contact directly, 24/7 monitoring of your servers, laptops and network, patching and updates handled in the background, and a named engineer who actually knows your setup.
We work proactively rather than reactively. Our monitoring tools flag failing hard drives, expiring licences, missed backups and security gaps before they become downtime — so most of the work we do for you is work you never notice.
What's included
Everything a full IT team does
Service desk & user support
Unlimited support for your team by phone, email and portal, during agreed hours.
24/7 proactive monitoring
Continuous monitoring of servers, endpoints, network devices and backups, with automated alerting.
Patch & update management
Operating system and third-party application patching, scheduled and verified.
Endpoint management
Central management, security baselines and asset tracking for every device on your estate.
Onboarding & offboarding
New starters set up and leavers securely revoked, with a documented process.
Reporting & quarterly reviews
Clear monthly reporting on tickets, uptime and risks, plus a quarterly review of your IT roadmap.
Who this is for
Built for teams without a full IT department
- Businesses of 10–200 staff with no internal IT team, or one person carrying it alone
- Companies whose current provider is reactive — you only hear from them when you raise a ticket
- Growing teams that need IT to scale without hiring headcount
What you get out of it
Less downtime
Issues are caught and resolved before they interrupt work.
Predictable cost
A fixed monthly fee per user or per device instead of unpredictable break-fix invoices.
One accountable partner
One number to call for laptops, servers, cloud, security and vendors.
FAQ
Common questions
What hours is support available?
Our service desk operates 8am–6pm Monday to Friday, with 24/7 emergency cover for critical incidents. Out-of-hours support is available as an add-on.
How quickly do you respond?
Critical incidents are responded to within 30 minutes, high priority within 2 hours, and standard requests within 8 working hours. Full targets are set out in our service level agreement.
How is it priced?
Managed IT is charged as a fixed monthly fee per user, which covers unlimited support and everything listed above. We'll quote after a short discovery call — no obligation.
Do we have to move all our IT to you at once?
No. Most clients start with a specific area — the service desk, or monitoring and patching — and expand once they've seen how we work. We'll agree a transition plan that fits around your business.
Ready to stop firefighting?
Book a free 30-minute IT review. We'll look at your current setup and tell you honestly what's working and what isn't.